- Time spent at registration is consistently less than ? ve minutes.
- Time spent in triage is consistently less than ? ve minutes.
- Time spent in the waiting room is highly variable ( ? ve minutes to 100minutes) and depends on the patient ’ s acuity (more severe patients areseen more quickly).
- Time spent in exam room is highly variable (10 minutes to 100 minutes)and depends on availability of doctor and extent of testing required.
- Time spent at discharge is consistently less than ? ve minutes.
- The facility operates 15 hours a day, seven days a week.
- The facility has 10 patient exam rooms, two full-time doctors, one part-timedoctor, two nurses, and one triage nurse.
- All patient diagnoses must be entered into a computer system by thedoctor at the conclusion of a patient ’ s exam.
Approaches to Consider
? Process mapping (for subprocesses).
? Value stream mapping.
? Sta ? ng and workload management
? Productivity analysis.
? Analysis of data for key emergency department productivity measures.
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Sonja Glenn Robinson Unit 4 Application Assignment Chapter 7 – Mini-case (pp. 253-255) Chapter 8 – Q8 (pp. 285-286) Minimize the cost: Surgery typeProceduresCostOperating room time Labor hoursTotal Operating time Total Labor Total Cost S10$5500415000S220$3000.5101020060000S325$4000212503001000004560500160000
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