In addition to providing a high-quality product at a reasonable price, we go above and beyond to ensure your experience with our service is enjoyable, easy, and safe. To achieve this, we have meticulously crafted five beneficial guarantees that set us apart:
- Quality Assurance Guarantee: We are committed to delivering top-notch products that meet or exceed your expectations. Our team of expert writers, editors, and proofreaders work diligently to ensure each piece of work is of the highest standard.
- Customer Satisfaction Guarantee: Your satisfaction is our utmost priority. If, for any reason, you are not entirely happy with the delivered work, we offer free revisions to address any issues and make the necessary adjustments to meet your requirements.
- Timely Delivery Guarantee: We understand the importance of deadlines. Our efficient system and dedicated team work together to deliver your completed order on time, so you can stay stress-free and confident in our punctuality.
- Privacy and Security Guarantee: Your privacy and security are paramount to us. We take rigorous measures to protect your personal information and ensure that all transactions are handled securely, so you can trust us with your sensitive data.
- 24/7 Customer Support Guarantee: Our support team is available round the clock to assist you with any queries, concerns, or requests. No matter the time or the issue, you can count on our friendly and responsive customer support representatives.
With these five guarantees, we aim to provide an exceptional experience that goes beyond just delivering a product. We want you to feel assured, valued, and satisfied throughout your journey with our service.
I want to cancel my order
To initiate the cancellation of your order, please contact our support team through phone or live chat as soon as possible. Confirm the cancellation by sending a message on your order page.
- If you cancel the order before we assign a writer to it, you will receive a 100% refund of your payment.
- If a writer has already been assigned to your paper, you can claim a 70% refund if the order status confirms the assignment, or if less than half of the time between order receipt and the deadline has passed.
- If more than half of the time between order receipt and the deadline has passed, you can claim up to a 50% refund.
- After delivery, if you haven’t downloaded the paper and the circumstances leading to the cancellation were beyond your control, you might be eligible for up to a 30% refund.
Note: You cannot cancel your order if the paper has been completed and delivered on time. In such a case, you can only request a refund due to quality concerns through the “Refund” button on your order page.
If you notice that you have been charged twice for one order, contact us immediately. Forward both receipts to our email, and the extra payment will be refunded in full as soon as possible.
In the event of accidentally placing two identical orders, contact our support team as soon as possible to cancel the redundant order. If a writer has not been assigned yet, you may receive a 100% refund. However, if a writer has already been assigned, the standard cancellation and refund procedures will apply, and you may not be eligible for a 100% refund.
If your paper is delivered late, and you wish to request a refund, contact our support team and submit a note on your order page immediately upon noticing the deadline has passed without receiving your paper.
- If the first version of your paper is delivered after the original deadline, you can request a recalculation of the order’s price according to the actual delivery time. For example, if an 8-hour-delivery paper is completed an hour late, it will fall into the 24-hour-delivery category, and the difference in price will be refunded.
- If you receive the first version of your 14-day deadline order late, we may refund 7% of the cost upon your request.
- If the first version of the paper is late and not approved, you have the right to a full refund. In this case, the paper may be published online for commercial use, with links back to our website if googled or checked by plagiarism-detection software.
Note: Delays caused by late uploading of extra materials on your part do not qualify for lateness-based refunds. The deadline will be reset from the moment you provide the necessary instructions or materials.
For requests related to revisions, note that revision deadlines are set separately from those of the original orders. Make sure to choose the correct deadline when filling out the order form to allow sufficient time for any revisions.
If you are not fully satisfied with the quality of the paper but have accepted it and decided to revise it yourself, you have three options:
- Request a free revision.
- Ask for another writer to be assigned to your order.
- Request a partial refund.
To place a partial refund request, use the “Refund” button on your order page within 14 days after the paper’s approval. Provide strong reasons and detailed explanations to support your claim. The dispute resolution department will review your feedback and may refund up to 40% of your payment.
If you have already approved the final version of your order but require a refund, contact our support team for assistance. They will make the “Refund” button reappear on your order page.
If you are completely dissatisfied with the quality of the paper and wish to write it yourself, you have three options:
- Request a free revision.
- Ask for another writer to be assigned to your order.
- Request a full refund if the paper has not been approved.
To place a partial refund request, use the “Refund” button on your order page within 14 days after the paper’s approval. Provide strong reasons and evidence to support your claim. The dispute resolution department will review your feedback and may refund up to 100% of your payment.
To avoid situations where a refund might be required, provide all necessary details and materials when placing an order and maintain communication with your assigned writer.
If no suitable writer can be found for your order, we will issue a full refund. If you haven’t requested a revision or approved your order within 14 days, the paper will be automatically approved, and no refund request will be possible.
At the core of our company lies a commitment to delivering top-notch service, and our reputation stands as a valuable asset for our site. In this digital age, any shortcomings would be quickly brought to light, but we strive not to falter in our dedication. We encourage you to verify our track record through our statistics, assuring yourself of the quality we consistently provide. Your trust in us is well-placed, and we stand resolute in maintaining the highest standards of excellence.
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