In the field of human services, it’s not uncommon to work with clients who are encountering a range of challenges that arouse feelings of sadness, anger, and frustration. Would you know how to engage appropriately with a client under such conditions? In this second discussion, you will identify and reflect upon various elements related to conveying effective messages to clients.
Read Chapters 7 and 8 of The Interpersonal Communication Book; review the five human service career paths from Human Service Careers provided by Films on Demand:
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Initial Post: Prepare a reply that sufficiently addresses each of the items below, imagining that you are a human service professional working in a career path that is different from the one you selected in the first forum. Don’t forget that it is critical to cite your sources of information, including the textbook, using APA formatting:
What are some ways in which use effective means of emotional expression to engage with a client experiencing a problem (examples of problems include loss of job, homelessness, and health concerns, but you are welcome to consider others)?
Identify empathy skills in interpersonal and group settings (e.g., 1:1 client interaction, facilitating a group session, etc.) that you might use as a human services professional.
Describe one communication theory that can apply to this situation as it relates to communicating messages (e.g., how messages are communicated, processes related to communicating messages, etc..
Describe one communication theory (i.e., constructivist, attachment, communication accommodation,
attribution) that can applied to this situation as it relates to communicating messages (e.g., how messages are communicated, processes related to communicating messages, etc..) See Week 1’s required website readings.
Under what conditions might you, as a human service professional, use self-disclosure as a means of interacting with clients? Would it be appropriate or inappropriate in this specific situation? Why or why not?
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