Many healthcare organizations have changed their conceptual approach to their structure and methods, so as to be in alignment with the Process Centered Concept. The “centeredness” aspect is the patient.
Preent an example of a healthcare organization that has undertaken such a change and explains “how it is done.”
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RESPONSE:
- Many healthcare organizations have changed their conceptual approach to their structure and methods, so as to be in alignment with the Process Centered Concept. The “centeredness” aspect is the patient. Present an example of a healthcare organization that has undertaken such a change, and explain “how done”.
In general, patient centeredness involves changing from a medical model to a biopsychosocial model. Thus, within the healthcare organization the services are aligned to meet patient needs/preferences, e.g.:
- Coordinated/integrated/continuous
- Convenient/easily accessible
- Attendant to health promotion/physical comfort (1)
Within Interpersonal Interactions: Provider understands each patient as a unique human being, e.g.:
- Uses biopsychosocial model
- Views patient as person
- Shares power and responsibility
- Builds effective relationship
- Maintains and is able to convey unconditional positive regard
- Is aware of the “doctor as person” (1)
EXAMPLE: St. Joseph’s Hospital (see http://www.stvincent.org/ourlocations/hospitals/stjoseph/default.htm).
How did St. Joseph’s undertake this change?
When patients walk through the doors of St.Joseph Hospital, they have a hospital experience unlike any other. St.Joseph Hospital’s patients encounter the benefits of over 95 years of experience, state-of-the-art technology and a home-like setting with a spiritual touch. To provide a home-like environment to patients, St. Joseph has adopted the Planetree philosophy, which incorporates healing the mind, body and spirit. The social milieus is essential to recovery. It is a biopyshosociall model. Planetree is patient-centered, value-based and holistic, focusing on personalizing and demystifying the health care experience for patients and their families. The Planetree model is committed to improving medical care from the patient’s perspective, which parallels St.Joseph’s core values and Spirit of Caring. (2)
The following excerpt explains the mission of the Planetree patient-centeredness …
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