This posting offers research to correlate the way in which staff members of the human services organization are treated will affect the manner in which they will relate to consumers of the services. It also shows how a staff’s supervision and support structure can be designed to enhance their responsiveness to the needs of individuals and families.
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https://brainmass.com/psychology/social-psychology/community-building-consumer-services-135795
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Please note that the way in which staff members of the human services organization are treated greatly affect the manner in which they will relate to consumers of the services they provide for various reasons. Since morale is such a major issue in terms of climate and employees’ satisfaction, this level of contentment carries over and reflects into customer service. If employees are happy and treated equitable, they are more likely to reciprocate and foster those similar sentiments to consumers.
Besides morale, climate, and reciprocity, pleases notes that research suggests that “traditional management makes it challenging for people to work across organizational boundaries, share knowledge, and understand – let alone address – the multidimensional problems associations confront in today’s marketplace. An age-old solution with a human face is already at work in your organization: community” (www.sethkahan.com/Resources_0BuildingCommunityatWork.html).
As a result, the main strategy to enhance responsiveness involves communication. Whether it is ..
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