- GE’s Six Sigma problem solving approach employs five phases. Which is not one of the phases?
- Which of the following is not a part of Philip Crosby’s philosophy of quality?
- Which of the following is not directly related to W. Edwards Deming?
- Which does not fit with Six Sigma implementation?
- Machine down time and downgrading costs are examples of which type of quality cost?
- Six Sigma efforts have use all of the following concepts and methods except
- All of the following relate to Six Sigma except
- The dpmo or epmo for a three-sigma quality level is
- At a gas station, a diesel pump nozzle that will not fit into a non-diesel automobile is an example of __?
- Which of the following is not one of W. Edwards Deming’s 14 points?
- ISO 9000:2000 principles consist of all of the following except
- In reference to quality cost classifications, training and equipment design would fall in the __ category.
- Which leader in quality management promoted the Quality Trilogy of quality planning, quality control, and quality improvement?
- In the SERVQUAL instrument for measuring service quality, the concept of assurance is associated with
- Which of the following is not considered part of Total Quality?
- Evaluating the trade-offs between the costs of detecting and replacing a defective part or allowing it to continue on through the production process is related to
- Which of the following suggests a process that is not in control?
- Which of the following is not related to a continuous metric?
- Which of the following is most closely related to Statistical Process Control (SPC)?
- To monitor the fraction of printed circuit boards that do not pass a functional test, a(n) __ is used.
- Common cause variation is
- Indications in a control chart of an out-of-control situation include all of the following except
- Testing whether a computer boots up the first time is an example of
- Honda wants to monitor the number of blemishes (scratches, blisters, etc.) on the fenders of its cars using a statistical process control chart. The most appropriate type of SPC chart is
- Statistical calculations will show that if p = .01, then the sample size needed to have at least a 95% chance of finding at least one nonconformance is
- c-charts
- Common cause variation
- Which of the following is not a component of a control system?
- If one was monitoring the average time to load a web page, the chart to use would be the
- Which is not related to a discrete metric?
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