BUS 430 Week 5 Quiz 4 NEW

• Question 1
In a design specification 25 ± 1.5, the value 25 is called the , while ± 1.5 is called the .

• Question 2
The final step in using the House of Quality involves identifying those technical features that meet any of the following criteria except

• Question 3
High customer contact systems would most commonly be found in __.

• Question 4
Which of the following is not a principal dimension of a servicescape?

• Question 5
Prior to designing and configuring a customer benefit package, a firm should understand and develop its __.

• Question 6
A bank provides four sequential services to its customers. Over the last quarter, the reliability of each of these services was 92%, 97%, 95% and 90%. What is their overall reliability?

• Question 7
Which of the following is not a principal element in service encounter design?

• Question 8
A system design consisting of several parallel components that function independently of each other and where the system fails only if all the parallel components fail is an example of

• Question 9
Which of the following is not a principal issue in service encounter design?

• Question 10
In design specification terminology, permissible variation is called

• Question 11
The process by which a model is constructed to test a good’s physical properties or use under actual operating conditions is called

Selected :
Prototype testing
Correct :
Prototype testing

• Question 12
Which of the following is not correct regarding product or process simplification?

• Question 13
Which of the following is not supported by Japan’s Genichi Taguchi?

• Question 14

Which of the following is not a principal dimension of the servicescape?

• Question 15

Quality Function Deployment (QFD) starts with

• Question 16
Which one of the following best describes reengineering?

• Question 17
__ offer customers broad freedom to select the pathways that are best suited for their immediate needs and wants from many possible pathways through the service delivery system.

• Question 18

Which one of the following major activities is not one of the six major activities to design a goods-producing or service-providing process?

• Question 19
Which of the following is least related to Value Stream Mapping?

• Question 20
Ships, weddings and estate planning are examples of __ goods and services

• Question 21
Which of the following is not a major activity in designing a goods-producing or service-providing process?

• Question 22
Dell computers and Subway sandwiches are examples of __ goods.
• Question 23
A manufacturing firm that produces a standardized product, not made of discrete parts, with little-to-no customization, with high demand, is most likely to use this type of process.

• Question 24
What type of process would a paper mill most likely use?
• Question 25
The terms, “general purpose equipment,” “flexible and capable of customizing work” and “wide variety of goods or services” best relate to

• Question 26
The lowest resource utilization is usually found in

• Question 27
Little’s Law

• Question 28
Which is the correct order of hierarchy?

• Question 29
Appliances and iPods are examples of __ goods.

• Question 30
Which of the following is not a common process design improvement strategy?