Go to ache.org/books/OpsManagement to use the Optimal Outpatient
Appointment Scheduling Tool (Kaandorp and Koole 2007b) to com-
pare various appointment scheduling schemes. First, assume an
eight-hour day that can be divided into 10-minute time blocks (48 time
intervals), 15-minute service time for patients, 24 patients seen accord-
ing to the individual appointment scheme (a patient is scheduled to be
seen every 20 minutes), and 5 percent no-shows. Compare this to the
small neighborhood optimal schedule with waiting time weight of one,
idle time weight of one, and tardiness weight of one. What are the dif-
ferences in the two schedules? Which would you choose? Why? Increase
the waiting time weight to three and compute small neighborhood opti-
mal schedule. How is this optimal schedule different from the previous
one? Finally, change the service time to 20 minutes and compare the
individual appointment schedule scheme to the small neighborhood
optimal schedule with a waiting time weight of one and three. Which
schedule would you choose and why?
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