As Director of Operations, you’ve been asked by the Board of Directors of your company to help them explore different problem solving and decision-making techniques. While the Board has been highly successful in leading your company to profitability and name brand recognition, it has been recently plagued with lack-luster results based on decisions made. You are being brought in to diagnose and suggest ways to improve their process.
After reflection on this problem, you realize that the Board of Directors may be experiencing the symptoms of “Groupthink.” You set forth to create a 30-minute presentation that explains the following points:
Definition of Groupthink
Groupthink Symptoms
Consequences of Groupthink
How to Avoid Groupthink
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Definition of Groupthink:
Groupthink is a concept that was identified by Irving Janis that refers to faulty decision-making in a group. Groups experiencing groupthink do not consider all alternatives and they desire unanimity at the expense of quality decisions.
In other words, the group does not critically analyze or test various alternatives, primarily to avoid conflict and thus, fail to chose the best possible decision. The correct decision is being sacrificed to achieve consensus.
Groupthink Symptoms:
Janis has documented eight symptoms of groupthink:
Illusion of invulnerability -Creates excessive optimism that encourages taking extreme risks.
Collective rationalization – Members discount warnings and do not reconsider their assumptions.
Belief in inherent morality – Members …
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